Service transformation is vital to local government faced with ever-decreasing budgets. But, argues Gary Bell of Civica, too much time has been focused on simply moving services online at the expense of enabling services across all channels. 

Welfare reform and a lack of genuinely affordable housing have combined to create the perfect vehicle for driving people out of a secure home. No wonder homelessness is rising. By Mark Cantrell.

The Social Value Act came into force in 2013 in a bid to ensure that social, economic and environmental benefits were considered when commissioning public services. Gemma Waring of procurement specialist Millstream examines how local government can make it work in practice to get the maximum benefits for communities. 

Improving the representation of women at the top of local government has proven painfully slow – and a recent report even warned that sexism remains “commonplace” in town halls. What needs to change? Jody Goldsworthy, senior partner at public sector executive recruitment firm GatenbySanderson, takes a look.

What's on the table for local authorities when considering prioritising budgets and service delivery? Tiffany Cloynes and Rebecca Hazeldine of Geldards take a look.

Public sector websites are failing accessibility testing - here's how they can improve. By Hilary Stephenson.

Those who promote outsourcing must have a realistic appreciation of how dramatically it reduces the practical ability of a public authority to maintain proper control of service provision, says Richard Clayton QC.

Debra Maxwell, CEO of CRM Solutions at Arvato UK & Ireland, argues that automation holds the key to creating the efficiencies and savings that councils need to help protect frontline services in the years ahead.

Phil Greenwood, director at Iron Mountain, explains why sharing is not always caring in local government.

Natural capital accounts are an emerging concept in measuring the holistic impact of investment. But what are they? Bram Miller and Samathan Deacon of Ramboll Environ take a look.

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