Luton agrees 10-year Civica contract to support digital transformation

LUTON Borough Council has agreed a 10-year IT outsourcing contract with Civica to support the digital transformation of services.

The partnership will support the council's delivery of a £1.5bn investment framework package for the borough.

It builds on Project Genesis, which saw Civica deliver all of the council's core ICT operations including changes to improve access to and use of local services.

This service will now be extended to include a unified communications system and IT asset management, as well as delivery of updates, hardware repair and disaster recovery. Civica will also manage all related third-party relationships on the council's behalf.

The agreement will also support Luton's plans to use cloud computing to reduce costs and improve efficiency, while the infrastructure delivered by the contract will act as a foundation for the council's commercial organisation, Luton Trading Services. LTS provides services such as pest control, transport and buildings maintenance across the public and private sectors.

"Civica will deliver the IT services and flexible infrastructure required for us to achieve our digital ambition to revolutionise the way that residents access services," said Trevor Holden, chief executive of Luton Borough Council.

"More of our offerings will now be automated and available 24/7 online, allowing for rapid self-service. And everything is secure by design so we and our users can do so with complete peace of mind."

Gary Bell, executive director of outsourced and managed services at Civica, added: "We're delighted to be extending our partnership with Luton Borough Council to help them maximise their existing investments, while improving the productivity of their staff and increasing the efficiency of their services.

"The council's continued strategic investment in digital transformation and innovative use of commercialisation is a best-practice example of how local government can overcome the challenges it faces and grow by focusing on the people it serves."