Leicester selects TechnologyOne to transform business operations

LEICESTER City Council has selected software provider TechnologyOne to overall its IT and transform business operations.

Over the next 12 months, the authority, the UK’s 10th largest council, will roll out the OneCouncil software-as-a-service solution to help manage 57,000 customer accounts, 12,500 product records and 132,000 invoices generated annually.

It meets the council’s three principles for transformation – bringing technology up to date to improve services; rationalising and standardising business processes to reduce duplication; and simplifying technology to make the end-user experience more intuitive.

OneCouncil is designed to provide real-time information anywhere, anytime on any device. It will also integrate with the council’s existing IT systems, such as HR and payroll, to collect data from multiple sources.

Scott Lewis, transformation and service improvement manager at Leicester City Council, said: “To move with the times and truly modernise the way we work at Leicester City Council was one of the key principles we were working to, while still requiring a proven solution offering largely out of the box functionality, with configuration rather than customisation.

“TechnologyOne’s SaaS was the most economic and advantageous tenderer through the procurement process with their modern enterprise approach. With shared business philosophies and a common vision, we also felt that TechnologyOne offered the best fit for us culturally, and demonstrated the potential to help us to achieve our long-term transformation goals. We now look forward to the next phases of the project to provide the best and most efficient solution for our staff.”