Leeds City Council agrees £2m housing software deal
LEEDS City Council has agreed a £2m, 10-year deal with Civica to supply its housing management system covering 57,000 properties.
The software, which integrates Civica's Housing Cx, Keystone and Abritas Housing Needs packages, is designed to provide Housing Leeds with an overview of tenant and employee interactions, reduce data duplication and support collaborative working.
Employees will have access to real-time customer information through their mobile devices, including details of all contacts and services received.
It will also provide tenants with a number of self-service options, including rent payments and repair requests, reducing face-to-face interactions and contact centre hours.
In addition, the package will provide a central information point for suppliers.
Cllr Debra Coupar, the council's executive member for communities, said: "We have sought a single supplier to provide a functionally rich, fully integrated end-to-end housing management solution that will transform services to our tenants via enhancing mobile and remote working, better data quality and integration, and increased functionality and efficiency. We look forward to commencing the implementation and to a long and successful partnership with Civica."
Jeff Hewitt, executive director for housing and asset management at Civica, added: "Leeds City Council is a great example of how to address the demand of the modern citizen by positively transforming the business. Our integrated digital solution will help Housing Leeds to streamline processes, accurately collect tenant data and enable tenant self-service to achieve improved outcomes for all residents."
The agreement with Leeds is the first contract win for Civica since it acquired specialist housing software provider Abritas.