Hull agrees 5-year deal for single data portal
HULL Council has signed a five-year contract with Civica Digital to create a single portal to access data on the city’s 250,000 residents.
Hull’s customer contact centre currently deals with up to 80,000 calls a month – on top of face-to-face enquiries – and the council wanted to procure a streamlined and simplified system to work across its departments.
Civica’s Digital360 suite of software and services will allow residents to raise issues online, as well as access the status of their query and transactions in one place. They will also have the option of having updates received via text.
Digital360 will be combined with VisionWare’s MultiVue Master Data Management solution to allow council departments to access a complete view of citizen’s information, including disability, language ability and previous orders and requests.
The council plans to extend the use of the software to support mobile and more flexible ways of working across all departments.
Cllr Alan Clark, portfolio holder for customer services at Hull City Council, said: “As with all public sector organisations, we are under financial strain so we need to work smarter and use our resources more efficiently. The new solution will provide us with a state- of-the-art system which will help us to provide a more personalised citizen service while making significant cost savings. It’s a true digital investment for the future of Hull.”
Jeff Hewitt, executive director at Civica, added: “Hull City Council is already at the forefront of deploying new technologies; however, this new holistic approach to digital transformation will take this one step further. Being able to respond and pre-empt possible issues as a result of better data management and sharing will ensure that people are at the heart of all activities.”