Enfield signs up Civica for £1m digital overhaul of housing services

Enfield Council has selected Civica to extend its online housing services for tenants and enable mobile working for officers.

The London borough has already made significant progress in digital transformation and channel shift, with 37,000 new online registrations for council services over the last six months.

Under a contract worth around £1m, it will use Civica's Housing Cx software to provide a tailored self-service system for around 15,000 tenants and leaseholders. This will include assisted self-service, either via face-to-face, telephony or online support.

Housing Cx will also enable mobile working for staff, with an app-style interface that can be accessed any time through any device, with real-time information.

The software will be fully integrated with Civica's OPENRevenue council tax and benefits administration system, which will help Enfield to process rent arrears more efficiently through increased automation, as well as allowing staff to view real-time changes to housing benefit in rents.

In line with Enfield's corporate strategy to use cloud technology to underpin digital transformation of services, a fully managed housing solution will be delivered via Civica's secure managed cloud platform.

Mike Weston, Enfield's head of ICT, said: "At a time of significant change and uncertainty brought about by Government reforms to housing and welfare, as well as public sector budget savings, we were looking for a partner to help us transform housing services.  We have a longstanding relationship with Civica across a number of areas, and felt confident they would be the right partner to help us achieve our digital vision of providing an excellent and seamless customer experience for all residents."

Jeff Hewitt, executive director of housing and asset management at Civica, added: "The London Borough of Enfield is a great example of how digital solutions can be used to transform customer service.  Housing Cx supports Enfield’s vision for digital service delivery by enabling tenants to access housing services online and also reducing employee workloads through enabling efficient and flexible mobile working, allowing the council to focus on providing better outcomes for its residents."